There are many reasons why your website may fail to load properly.
Before submitting a support ticket please be sure to review and check the following:
- Ensure that you are online by trying to load other large scale websites (Google Searches, Amazon.com, etc).
- Attempt to load your website on another computer or device, to ensure that there is not a local problem on your machine.
- Attempt to load the web site on your mobile device with WiFi turned off (to see if another internet connection will work).
If the above resulted in your site loading on one device, connection but not the other then the issue is likely on the single device affected. If this is the case perform a reboot on the device or computer in question and try again.